Business Improvement

Develop a vision for change Describe a desirable future – one that people would be happy to have right now if they could. Make the vision compelling. It must be better than the status quo so that people will gladly undertake […]

Craft a plan to implement change Involve people at all levels in the planning and implementation processes. An implementation plan should not be imposed on the people asked to move it forward. Rather, the people affected by the change should be […]

Analyze a business process Map the existing process (documenting the way work flows through the process.) Examine the process map to identify problems. Interview stakeholders (including customers) to gain their insights on the process. Benchmark how other organizations handle this process. […]